Customer
Focus |
Click to download course outline |
I learn most from listening to the people I serve…
Texaco sales assistant
The cost of poor customer care is high, only 5% of customers complain about bad service, the others take their business elsewhere. Customer care is about identifying, meeting and exceeding customer's needs and expectations. Our approach emphasises the importance of listening and communication, with both internal and external customers.
Course topics
| The
importance of Customer Service |
The importance of both internal and external customers |
| Learning to identify areas with deficiencies in performance | Learning to identify strengths and focus on them |
| Why a company should bother about Customer Service | The importance of First Impressions |
| People management | Using the Telephone |
| Customer is King | Recognising what improvements can be made |
| xxx | |
| Duration 1 day | Cost per delegate £250.00 + VAT |